Returns and exchanges policy

This policy applies to all purchases from 28 May 2024 and thereafter.

If you wish to request a return or exchange please email hello@bloomaustralia.com and include details of your order and request and we will endeavour to respond within 5-7 business days.

Am I eligible for a refund, exchange or store credit?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Returning an item to Bloom

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Return Address:

Please note that the product purchased remains the customer's responsibility until received by Bloom and as such is returned at the customer's risk.

Exempt items

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Sale

Made to order/custom items

Hygiene exemptions

Australian Consumer Law

We warrant that we will provide the Products in accordance with the consumer guarantees in the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) which apply to the Products.

Nothing in the Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

Please note if you are purchasing from our sample sale or ODE preloved collections, your gown may have marks and imperfections not displayed in imagery. By accepting and purchasing your gown you acknowledge that your gown will likely have small faults and signs of wear. We do our best to capture these within our imagery.

Still have questions? Contact our team at hello@bloomaustralia.com